Shipping policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the shipping method you selected at checkout.

Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are calculated and displayed at checkout. Delivery times may vary depending on your location and carrier delays.

Shipping Destinations
We currently ship orders only within the United States (including eligible addresses served by our carriers). Available shipping methods and rates are shown at checkout. If your address or region cannot be selected at checkout, we do not ship there at this time.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Delays
Shipping delays can occasionally occur due to factors outside our control, such as carrier issues, customs processing, or high-demand periods. We appreciate your patience in these cases.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Shipping Terms — Title and Risk of Loss
All Neurogan orders are shipped FOB Destination. Title to and risk of loss for all products remain with Neurogan until the products are delivered to the shipping address provided by the customer at checkout. If an order is lost, stolen, or damaged in transit, Neurogan is responsible and will replace or refund the order — contact support@neurogan.com within 30 days. This applies to all orders regardless of which Neurogan facility or fulfillment partner ships them.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at support@neurogan.com within 30 days of delivery so we can assist you.

Contact Us
If you have any questions about shipping, feel free to contact us at support@neurogan.com.