Free Shipping & Honest Return Policy
We recognize that finding the perfect CBD product can be a challenging journey. If, for any reason, our product doesn't meet your expectations we offer a no-hassle return policy.
Return & Free Shipping Policy
Neurogan offers free standard U.S. shipping on orders over $70. We also offer a 30 Day Money Back Guarantee. If at any time within the first 30 days after you've purchased your product you're not happy with your purchase, had an issue with your order, received the wrong product or a damaged item - please reach out to us! We're happy to provide you with a full refund or replacement product. This guarantee applies to all Neurogan products.
Enjoy the freedom to change your mind
Pick a product
Purchase any Neurogan product, and we’ll get it to you ASAP. Our 30 day free trial is available to every first-time customer. Yay!
Give it a try for 30 days
Your 30 day trial starts the day you get your product in the mail.
Feel Free to Change Your Mind
If our product isn’t the right fit for you for any reason within the 30 day trial, please contact our support team via phone, email, or chat to get started with your return.
What our customers have to say about our service
“Seller was very quick to respond with any issue or concern I had”
“Conscientious seller that follows up with buyers to make sure the product arrived safely. Much appreciated.”
“No issues with order or delivery. Seller also checked in to ensure product was delivered in good condition.”
“Excellent service from Neurogan. We use the CBD products daily.”
Frequently Asked Questions
Does the guarantee apply to multiple products?
The guarantee applies to only one product per customer. If you’ve never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligible for a refund at the end of your trial period.
How do I return my order?
If you wish to return a Neurogan product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at support@neurogan.com or give us a call at (US) 1-858-832-2065 / (EU) 44-203-129-2014.
Why do you offer a 30 day Risk Free Trial?
CBD is coming into the hands of many people for the very first time, so we know it’s likely that you’ve never tried it before and you aren’t sure what to expect. So, as you put trust in us to deliver a great quality product, we want to return the favor by giving you the chance to see if CBD is right for you.
More Questions?
If your question wasn’t answered above, please don’t hesitate to reach out!