Frequently Asked Questions

Neurogan products are notably potent and effective, containing less than 0.3% THC, the compound responsible for inducing a "high." Rest assured, whichever product you select will not cause any psychoactive effects. Responsible dosing is essential for maximizing the benefits of our products, and our convenient dosage guide is available to assist you in this regard. Additionally, consider exploring our THC-Free Broad-Spectrum CBD line for options completely free of THC.

All Neurogan products undergo 3 rounds of meticulous quality testing by a third-party laboratory, examining both batches and individual products. Should any element deviate from our standards during testing, the entire batch is discarded, and we begin anew. Once the product completes this comprehensive procedure, it receives an official Certificate of Analysis (COA). COAs serve as assurance certificates, emphasizing our commitment to customer safety. For detailed insights into locating and understanding the lab results for your Neurogan product, we encourage you to visit our blog post dedicated to CBD Lab Results.

Neurogan shipments are not insured. If you would like your order to be insured, please contact our customer service team at support@neurogan.com.

Yes, we can ship anywhere in the domestic United States.

Yes. Orders over $70 qualify for free shipping.

Yes! We offer international shipping with an estimated delivery time of 10–24 days. However, please be aware that orders from outside the US might undergo inspection or an indefinite hold by customs. Should this occur, please reach out to our customer service team at support@neurogan.com

All deliveries within the US will be received in 7–14 business days.

Express, paid shipping options include USPS Priority 2-4 business days, FedEx 2 business days, and FedEx Standard Overnight, 1 business day shipping.

International shipping usually takes 10–24 days.

Please keep in mind that shipments can get delayed due to extenuating circumstances that are out of our control.

If you're shipping to a P.O. box, please keep in mind that FedEx does not ship to P.O. boxes, and you'll need to choose the USPS shipping method.

Neurogan ships orders Monday–Friday. For same-day shipping, please order before 11 a.m. PST.

International shipping typically takes 10–24 days. Please note that shipments may experience delays due to circumstances beyond our control. If you are shipping to a P.O. box, remember that FedEx does not deliver to P.O. boxes, so you'll need to select the USPS shipping method.